FAQ's
Eco Luxury Spa Co. is a Canadian company that sells high-quality candles and spa products in a monthly subscription box.
Our mission is to bring you to amazing spa and beauty products that have a low impact on the environment to help you introduce mindful self-care routines to your busy schedule.
Our candles are environmentally sustainable, each lovingly hand-poured using only toxin-free ingredients and reusable vessels.
The Environment: Living eco-friendly doesn’t have to mean giving up luxuries in life. And indulging in a little luxury doesn’t have to raise your carbon footprint. Our packaging materials have been carefully sourced from partners who use non-toxic inks and recycled or recyclable materials.
Our Ethics: All our ingredients are ethically sourced and imported with integrity from partners who share our values, to ensure that no animal testing has been performed on any of the ingredients used to make our products.
Our Superior Standards: Our products are only made of the highest and the best quality ingredients; and are produced with superior standards to ensure your safety and satisfaction with every purchase.
Made With Love: We create every product with pride and pour our hearts into every candle.
Our Why: We believe in giving back, whether that means giving back to ourselves or others. 10% percent of each sale is donated to local charities near and dear to our hearts. Giving back is also a way of expressing gratitude for where we are now.
The Zen Collection Wellness Box is a monthly, thoughtfully curated self-care box subscription box designed for busy women from all walks of life to help you create and enjoy a self-care ritual through the calming, mood-boosting benefits of our scented candles plus surprise all natural, curelty-free spa and beauty goodies to elevate your well-being.
Each month, we’ll deliver a themed package of custom curated scented candles and surprise gifts to help you relax and unwind right within your home.
Step One: Choose your candle box. You can choose a monthly rolling, 6 or 12-month commitment plan.
Step Two: Complete our fun quiz. After completing the quiz, your results will be confirmed and your subscription box will be customized to your unique profile.
We know that preferences could also change with seasons, moods, life events etc. so we'll send you a brief questionnaire periodically to get feedback on how you're loving your scent choices so far and you can change things up anytime.
Step Three: Your surprise custom candle and self-care gifts arrive at your door each month. You unbox and enjoy your gorgeous box of goodies.
Step Four: Our members-only resources and community is also a safe space to discover more about the pleasant effects of these fragrances and to connect with other like-minded candle lovers, get updates on new scents, behind the scenes, exclusive members-only offers and much more.
Each box is uniquely handcrafted with your health and well-being in mind. Taking extra care to ensure we only provide you with products made with clean ingredients we trust.
Plus access to a community and a membership course to nourish you mind, body and soul.
There's always something for you in our unique themed boxes packed with premium artisanal spa and beauty gifts usually valued at over $130. Choose between monthly rolling or 6 or 12-month commitment plans and have your dose of self-care delivered right to your door!
Yes. There is a commitment term for, 6 or 12-month plans upon sign up.
No terms for monthly plans, so you can cancel anytime.
More on our subscription and cancellation policy can be found here.
We accept the following payment cards for subscription plans and gift store products: Visa & Mastercard, Visa Debit, American Express, Discover, Diners, Google Pay and Apple Pay.
All orders are subject to GST plus HST, based on the following provincial rates - 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.
- Ontario is subject to 13% tax
- Quebec is subject to 14.975% tax
- British Columbia is subject to 12% tax
- Newfoundland and Labrador is subject to 15% tax
- New Brunswick is subject to 15% tax
- Nova Scotia is subject to 15% tax
- Manitoba is subject to 13% tax
- Saskatchewan is subject to 11% tax
- Prince Edward Island is subject to 15% tax
Your card is charged when you first purchase a subscription or buy a one-time box or a gift. After that, all subscriptions will be billed on the 15th of every month. Note that payments are also billed in advance of every box shipment, for example, if you sign up on September 15th, you will be recieving the October edition of The Zen Collection Candle Box, unless otherwise stated.
We do not accept any responsibility or offer refunds for “auto-renewals.”
You will be automatically billed once your current subscription of 1, 6, or 12 month expires unless the subscription has been set to cancel prior to your final payment date in your initial commitment.
If you do not cancel your subscription prior to your renewal, your subscription will automatically renew.
6 and 12-month commitment plans can not be cancelled until the end of the term.
Kindly refer to our subscription policy for more details.
Absolutely, you're fully in control of your subscription, you can pause, skip your monthly subscription box plan or cancel it anytime.
You can also skip ONE box at any time during your 6 or 12-month commitment plans.
Email us at hello@ecoluxutyspa.com and we'll get that looked into for you.
Yes. You can add a subscription to your cart and check “This is a gift” at checkout.
Choose the length of their subscription (most gift subscriptions are 3 months) and whether or not it will automatically renew (most are non-renewing).
You can leave a gift message which we’ll deliver with the box.
Be sure that you correctly enter your billing address but THEIR shipping address.
Your first box is shipped beween the 26th - 30th of the month, depending on when you sign up. We'll also let you know if your first box can ship sooner.
With the monthly increase in our volume of parcels, we are currently experiencing longer wait times for delivery, but it’s worth it (and we appreciate you for your patience and all our mail carriers for their efforts!)
At this time, we only ship within Canada.
All Zen Collection Candle Boxes boxes ship at a Canada-wide flat rate of $7.99 each month.
You will also get a tracking email when your item ships.
We do allow you skip boxes in between your plans, so you can recieve your boxes every two months instead. Just send us an email at hello@ecoluxuryspa.com with your account infirmaiton and we'll take care of the rest.
We make it easy. Monthly rolling subscription plans can be cancelled anytime. Email us at hello@ecoluxuryspa.com before the 10th of the month and we will take care of it for you.If you have committed to a multi-month subscription ( 6 or 12 months) and have boxes left to receive, you will be billed for & shipped the remaining boxes.
Upon completion of your subscription, you will automatically be cancelled.If you request to cancel before the end of the initial commitment period and if you still have boxes left to receive, you will be charged for and will be shipped the remaining boxes. Then upon completion of your original commitment, your subscription will automatically be cancelled.
For example - If you sign up for a 12-month subscription and have paid for 8 boxes you will be charged for another 4 before your subscription finishes.
There is a cancellation fee of $165.95 for subscriptions that need to be cancelled due to extenuating circumstances.
You must cancel your subscription before the 10th of the month.
All cancellation requests received after the 10th of the month will apply to the following renewal.
More details can be found in our subscription policy.
Our paraben and phthalate-free fragrance oils are delicately scented and made with essences imported from around the world, extracted from flowers, barks, leaves and fruits, then carefully blended for the best artisan scents.
Our scents have also been categorized into four unique notes with a wide range of options to choose from.
Here's a list of our current scents in Our Fragrance Library to satisfy your candle addiction.
Woody - Aromatic and citrus scents with depth defining sophisticated and opulent natural fragrances leaving you with a warm and fuzzy feeling.
Floral - This mood boosting feminine fragrance is subtly sweet with notes of powder and fresh cut flowers, said to bring pleasant dreams.
Exotic - Warm and sensual, these fragrances blended with foodie, spicy, herbal and amber notes that exude sex appeal and intimate vibes for a romantic night.
Fresh - Think of a bright day at the beach or that first smell fresh out of the laundry. Crisp with spicy notes and a robust fragrance, these candles will leave your space so fresh and so clean.
So whether you're craving a spiced latte, pumpkin spice or dreaming of Christmas in July, there's something delectable for you in each months box.
No problem. We'll gladly offer an exchange on candles that don't work well for you in their original condition within 7-days of the receipt of your box.
You can also switch candle scents anytime if you'd like to try something new each month.
Our subscription box candles are only available to purchase exclusively on our website.
A small selection of our candles are also available in our gift shop.
Our candles are more than just candles. They are uniquely handcrafted with fragrances that promote mood boosting benefits, that bring a soothing and relaxing aura to your space.
We've also taken extra care to ensure that we curate our candles using the best of the best ingredients that are free from toxins and safe for you to enjoy.
Our waxes are vegan, coconut and apricot which are sustainably and ethically sourced from - you guessed right coconuts and apricots, free from harmful additives. Our waxes contain a minuscule amount of highly refined food grade paraffin (which puts it in the natural category) to enhance its performance so it delivers an excellent fragrance throw. It is designed to give a creamy off-white appearance, exhibit an "even-ness" of burn and wax consumption, and give good container adhesion.
Our fragrance oils are also free from parabens, phthalates, carcinogens, mutagens, reproductive, organ and other harmful toxins. They are also cruelty-free.
Our wooden wicks are also lead-free and harvested from fruit trees that are sourced from Forest Stewardship Council (FSC) certified mills, with these wicks being entirely manufactured in the USA.
They also produce a cleaner safer burn to create a spa-like feel.
Our candles are handcrafted and poured in small batches in our Wroxeter, Ontario studio.
The following steps will help you minimize your risk when enjoying your candles at home.
1. Follow the instructions printed on the candle label.
2. Trim candle wicks to a height of 5-7 mm (1/4 inch) before lighting the candle.
3. Use well ventilated candle holders that are sturdy and will not tip over.
4. Keep burning candles out of reach of children and pets.
5. Avoid wooden or plastic holders, as these can catch fire. Use caution with glass candle holders, which can break when they get too hot.
6. Never drop objects, like matches, into candles.
7. Keep burning candles away from materials that can catch fire (like curtains, decorations, and clothing). If your clothes catch fire, Stop, Drop and Roll.
8. Do not leave candles burning with no one in the room.
9. Extinguish all candles before you go to sleep.
10. Teach your children to be careful around open flames. Make sure they understand that candles are not toys, or something they can eat or drink.
More candle safety tips can be found on the Government of Canada's Website.
We only use home and skin safe fragrance oils that are cruelty-free with clean and safe formulations. Made with - NO Prop 65 ingredients, NO Carcinogens, NO mutagens, NO Phthalates and NO Parabens.
Even though fragrance oils unlike essential oils are synthetically manufactured, we chose not to use essential oils because they are heavily concentrated and can become toxic when heated.
There are also some essential oils that are not safe for use when pregnant or used around pets or small children.
Which is why our fragrance oils are manufactured by and sourced from reputable suppliers well known and vetted in the industry for the highest quality standards and transparency in the formulation of their products.
Always trim candle wicks to a height of at-least 5-7 mm (1/4 inch) before lighting your candle each time. This keeps your candle burning clean and prevents soot from forming around the edges of the vessel.
Allow the first burn of the candle go long enough until the wax reaches a full melt pool around the edges of the vessel. This prolongs the life of the candle and ensures an even burn throughout.
Also cover your candles with the vessel lid or a glass cloche when not in use to prevent dust or particles from settling on the wax.
Our waxes are non-GMO, vegan coconut and apricot which are sustainably and ethically sourced from - you guessed right coconuts and apricots, free from harmful additives.
Leftover candle wax can be removed from your vessel by placing it in the freezer for a few hours.
Gently pop it out of the vessel and safely enjoy the remaining fragrance in a wax melter.
All our candle vessels are also shatter-proof and reusable as decorative accents within your home. Also as planters, toothbrush holders, vitamin caddies, on-the-go snack packs for dried fruit or nuts, scrunchy holders, lips stick organizers, and the list goes on.
Our packaging materials are made out of recycled or recyclable materials. You can place them in recycle bins or keep on reusing them as far as they’ll go.
The Zen Collection Candle Box sleeves can be adorned with sequins and used as wall art or letter garlands. Perfect craft project everyone can get their hands on.
Gift boxes can be reused to mail packages. Candle care and affirmation cards can also be reused as bookmarks.
Our fragrance oils are paraben, phthalate and toxin-free giving our candles a clean burn.
They are extracted from flowers, barks, leaves, and fruits, then carefully blended for the best artisan scents.
Also carefully chosen to provide aromatherapeutic benefits while you enjoy your candles.
Our wooden wicks are also lead-free and eco-friendly. Harvested from fruit trees that are sourced from Forest Stewardship Council (FSC) certified mills, with these wicks being entirely manufactured in the USA. They also produce soothing crackling sounds while they burn to create a spa-like feel.
Some candles may appear to have an slight variation in color. Some may appear more more off-white than others. This is perfectly normal and is due to the natural process the wax goes through when we mix in our fragrances.
You may also notice a deeper off-white colour with time when you burn the candle. This is perfectly normal and safe and is due to the tannins in some of our darker-coloured, crackling wooden wicks.
Tannins are a naturally occurring substance in wood that is accumulated by some trees, the bark, wood, leaves and fruit.
Our scents are delicate and pleasant and won't overwhelm your olfactory.
Our candles have an excellent scent throw and are enjoyable in all spaces from your bathroom, bedroom, dining room or office space.
Small-sized candles are best suited for smaller spaces like your bathroom. Medium to large-sized candles will work well for family rooms and moderate to large spaces.
Whether it's an at-home spa alone or with your girl friends, we've got you covered!
The Zen Collection Facial Box has everything you need to enjoy some much needed skin care pampering delivred right to your door.
Crafted with gentle ingredients suitable for all skin types.
Each box comes packed with A 5-Step Facial Care Regimen with full instructions to Tone, Exfoliate, Cleanse and Hydrate your skin daily.
Month-to-month subscriptions, can be cancelled anytime.
For the 6 and 12 month commitment plans with a FREE gift, your subscription can only be cancelled at the end of your 6 or 12 month commitment term.
The Zen Collection Facial Box is perfect for any one looking to build consistency in their facial care routine. You'll get everything you need at your door just before you run out!
There are 3 plans available for you to choose from: Monthly, 6 Months or 12 Months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (15th of the month) to not be renewed.
Absolutely! To purchase a one-time Zen Collection Facial Box simply visit our Gift Shop. Gift subscriptions automatically expire at the end of their subscription period and does not auto renew. There is no need to cancel! You can also treat your self to scented candles and other self-care goodies as one-time gifts in the Gift Shop.
Subscription and cancellation policy can be found here Subscription Policy
Subscription orders ship from the 26th-30th of each month. If any of these days fall within a weekend or a holiday, we'll ship the following business day. If your order is received after the 30th, your first box will most likely be shipped the following month.
One-time orders ship within 1-3 business days. More details on our Shipping Policy can be found here.
Some of our candles and accessories are available to purchase wholesale on Faire or directly on our website upon approval, also as custom curated corporate gift boxes.
Please send all inquiries to hello@ecoluxusyspa.com